Charing Surgery

Charing Surgery 2015-02-02 Person 5 5 0

I had an appointment with dr bill warrilow. The appointment was on time. He explained everything to me before. He really helped me feel confident where I was nervous before. He had a second doctor with him who he was teaching, who was also great. Thanks to both of you

Charing Surgery 2015-02-02 Person 4 5 0

I find the fact that instead of being able to just book an appointment with a doctor as used to be the case, we now need a doctor to call us back to discern our need for an appointment. I do appreciate that this system is designed to eliminate 'time wasters' but still do not like it. Also for many years being treated by one doctor who knew all our ailments and problems was a great comfort. Now it is almost impossible to get to see what used to be your own GP. Now we never know who will be dealing with our illnesses. The practice nurse that I saw today was lovely,friendly and totally competent. But my problem today was a minor one that she was well equipped to deal with, but I have other long term illnesses that I would often like my old GP to have appointments free to ease my concerns. Saying these thing, in today's NHS climate, I am extremely grateful to all at my surgery for their efforts. Especially the Pharmacy who work so hard and provide such a brilliant service.

Charing Surgery 2015-01-09 Person 4 5 0

I am sad to read that a few people have found the services at Charing Surgery unsatisfactory. I move around the country due to the nature of my work , recently moving to the area from a large town, and a GP clinic that was so very different to Charing. The call back system is used widely i gather, i would imagine to try and manage the ever increasing workloads , but rarely is it as efficient as the system I have so far experienced at this surgery. I would have been utterly stunned if i had actually spoken to a gp at my last surgery within 24 hours ( or even 48 hours as a matter of fact) let alone see a GP or Nurse on the SAME DAY ! I think the people who are displeased with the service at Charing should perhaps try another surgery , perhaps in their local town, and then reassess their judgement. I can honestly say that I have received no less than 'great care' from this practice- from the welcoming and smiling ladies at the front desk , right through to the most senior of doctors. Thank you for looking after me so well.

Charing Surgery 2015-01-05 Person 4 5 0

Considering how busy the surgery is an and the circumstance of ones problem an appointment can be made within a day or so. A return phone call will be done the same day. For a consultation its a bit longer. On the whole it is a good surgery and the upfront staff are always very helpful.

Charing Surgery 2015-01-05 Person 4 5 0

in the 3 and a half years of visiting the surgery, not once have I had any problems, the reception staff are always friendly and eager to help you with any queiries you may have. The nurses are very good as well, always happy and very helpfull.